This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Understanding Etiquette

• Etiquette Defined
• The Importance of Business Etiquette

Networking for Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

The Meet and Greet

• The Three-Step Process
• The Four Levels of Conversation
• Case Study

The Dining in Style

• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions

Eating Out

• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

Business Email Etiquette

• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips

Phone Etiquette

• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell Phone Do’s and Don’ts

The Written Letter

• Thank You Notes
• Formal Letters
• Informal Letters
• Dressing for Success
• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear

International Etiquette

• General Rules
• Important Points
• Preparation Tips

Attendees will get a training certificate after the completion of the course.