By the end of the course, participants will be able to:

• Understand Crisis Management and its preferred framework for the private and public sectors
• Understand the escalation of the incident to crisis to disaster
• Understand Civil Defense responsibilities
• Apply effective crisis management tools and techniques for when an organization is under
  pressure
• Develop an effective stakeholder management plan for use in a crisis
• Identify measures that would improve their organizations’ crisis management capabilities

Crisis Management Overview

• Define Crisis Management
• Crisis Management framework
• Command center operational dynamics
• Invocation pressures & processes
• Legislation
• Civil Defense
• Strategies, structures and command

Crisis Management Team

• Leadership
• Information flows
• The timeline technique
• Crisis Management team essentials
• Logging of information
• The 3IA operations board

Crisis Management and Communication

• Brand image and reputation
• Internal communications
• External communications
• Stakeholders
• Operational partners
• Social media communications
• Other miscellaneous issues

Attendees will get training certificate after the completion of the course