• A detailed understanding of the practice of Stakeholder Management
• Practical Skills in Stakeholder Engagement
• Effective Communication Skills
• Improved Negotiation and Influence Skills
• Increased Emotional Intelligence (EI)

Essential Communication Skills for Stakeholder Management

• Introduction to Stakeholder Management
• Understanding the Psychology of Communication
• The Seven Largest Barriers to Effective Communication
• How to remove these barriers?
• Why listening is more important than talking?
• The Emotional Intelligence (EI) Skills needed for Management

Stakeholder Management

• Key Stakeholder Management Definitions
• Identifying Your Stakeholders
• Stakeholder Analysis
• The 3-Step Approach to Effective Stakeholder Management
• Anticipating Your Stakeholder likely Needs
• Developing Ongoing Business Relationships

Influencing Skills

• The Tools of Influence
• Neuro-scientific Communication
• Reciprocity: Give and Take
• The Importance of Commitment & Consistency
• How Social Proof Influences Behavior?
• Liking, Authority & Scarcity

Negotiation Techniques and Practice

• Coleman Raider “Bare-Bones” Model
• Negotiating Styles Assessment
• Create The Ideal BATNA
• Introduction to Reframing Techniques
• Cultural Differences that Affect Negotiation
• Negotiating Styles, Tactics and Overcoming Deadlock

Essential Skills for Stakeholder Management

• Managing Stakeholders Successfully
• The Power of ‘Agile’
• Practical People Engagement
• The Power of Empathy
• Running Effective Stakeholder Meetings
• Personal Action Planning

Attendees will get a training certificate after the completion of the course.