Course Title | Course Language | Est.Duration-days | Est.Duration-Hours |
---|---|---|---|
Supervisory Skills | Bilingual | 2 | 14 |
Supervisory Skills
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Learning Objective
By the end of the course, participants will be able to:
- Define the supervisor’s three roles and his/her related competencies for optimal performance
- Apply the essential supervisory functions that are key for the success of the team
- Use powerful communication skills in order to maintain trust and boost cooperation
- Implement effective coaching/mentoring techniques to help the team progress and grow
- Apply effective time management techniques to increase the productivity of the team
Course Contents
Being a supervisor today
- Scope and nature of supervision
- The supervisor’s three distinct roles
- An operational role
- A leadership role
- A communication role
- The supervisor’s skills checklist
- Technical
- Human
- Conceptual
- The supervisor’s competency self-assessment inventory
- The supervisor’s image – ‘A True Story
The main supervisory functions:
- Planning the course of action to achieve operational goals
- Organizing the work of the team
- Identifying the work to be performed
- Delegating to empower
- Coordinating the work of the team
- Ensuring that all efforts move smoothly
- Supporting the team to increase productivity
- Building and leading a synergized team
- Ensuring that performance conforms to plans
- Establishing standards for high performance
- Implementing effective problem-solving techniques
The supervisor as a powerful communicator:
- Generating enthusiasm using two-way communication
- Leveraging the power of positive attitude in your team
- Maintaining an atmosphere of trust and cooperation
- Developing the habits of an active listener
- Using body language to make a bigger impact
- Visual
- Vocal
- Building rapport with the team – ‘The Mirroring Technique’
- Writing professional and accurate E-mails
- Providing proper orientation and positive discipline
Monitoring and developing the team’s performance:
- Monitoring your team’s progress
- Helping the team members build on their strengths
- Increasing the team’s productivity
- Identifying the right time for coaching
- Identifying the right time for mentoring
- Being accessible and providing support
Managing time effectively to increase productivity:
- Keeping a to-do-list
- Prioritizing your typical day
- Breaking tasks down into steps
- Using a progress report to track schedule
- Learning how to avoid typical time wasters
- Self-imposed time wasters
- System-imposed time wasters
- Making your meetings short and productive
Certificate
Attendees will get training certificate after the completion of the course.